Outage in CM.com
Seated Ticketing - Database outage
Resolved MajorIncident Report
Summary AI Generated
CM.com experienced a database outage affecting their Seated Ticketing platform for 52 minutes. The outage prevented users from purchasing seated tickets and accessing ticketing dashboards, while ticket scanning functionality remained operational. The issue was resolved after implementing a fix and monitoring the results.
We are currently working to resolve a database outage on our ticketing platform. Due to this issue it is no longer possible to purchase Seated Tickets or to access any of the dashboards.
Scanning tickets should still work.
Components affected
CM.com Seated Ticketing DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/17/2026 03:12PM
This incident has been resolved.
MONITORING
8 days ago - at 04/17/2026 02:30PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 days ago - at 04/17/2026 02:23PM
We are currently working to resolve a database outage on our ticketing platform. Due to this issue it is no longer possible to purchase Seated Tickets or to access any of the dashboards.
Scanning tickets should still work.
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