Outage in CM.com
Temporary service interruption on MO webhook configuration
Resolved MinorIncident Report
Summary AI Generated
CM.com's SMS Gateway experienced a ~19.6-hour disruption preventing users from creating or updating MO webhooks, though existing MO webhooks continued to function normally. The root cause was identified and a fix was deployed on October 21, 2026, with the incident fully resolved by 15:09 local time.
We are currently investigating an issue that prevents users to create/update MO webhooks.
Existing MO webhooks are not impacted.
Components affected
CM.com SMS Gateway (gw.cmtelecom.com)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 10/21/2026 01:09PM
This incident has been resolved.
MONITORING
about 22 hours ago - at 10/21/2026 12:10PM
A fix has been deployed and creating and updating MO webhooks should now work as expected. We are monitoring to confirm the issue is fully resolved. If you still experience problems, please contact our Support team.
IDENTIFIED
1 day ago - at 10/21/2026 07:22AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 10/20/2026 05:37PM
We are currently investigating an issue that prevents users to create/update MO webhooks.
Existing MO webhooks are not impacted.
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