Outage in CMiC
Intermittent Idle Session Timeout
Resolved MinorIncident Report
Summary AI Generated
CMiC experienced an 18-hour incident where idle user sessions timed out unexpectedly upon resuming activity, affecting Reports, Business Intelligence, Field, Enterprise, and System components. Users were advised to open a new browser tab or restart their browser session as a workaround. A fix was deployed overnight and the incident was resolved on September 2, 2026.
We are currently investigating an issue where users with sessions that have been idle for an extended period may experience a timeout when resuming activity.
If impacted, users should first try opening CMiC in a new browser tab. If the issue persists, please close the browser and start a new browser session before logging back into the application.
The issue has been identified, and a fix is scheduled to be deployed tonight.
Components affected
CMiC Reports CMiC Business Intelligence CMiC Field CMiC Business Intelligence CMiC Reports CMiC System CMiC System CMiC Enterprise CMiC Enterprise CMiC FieldTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/02/2026 12:53PM
This incident has been resolved.
MONITORING
2 days ago - at 09/02/2026 05:46AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 09/01/2026 06:56PM
We are currently investigating an issue where users with sessions that have been idle for an extended period may experience a timeout when resuming activity.
If impacted, users should first try opening CMiC in a new browser tab. If the issue persists, please close the browser and start a new browser session before logging back into the application.
The issue has been identified, and a fix is scheduled to be deployed tonight.
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