Outage in Coalesce

Not properly fetching saved credentials from secure storage

Resolved Major
June 30, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where the Coalesce product is not properly fetching saved credentials from secure storage, resulting in failed operations. We will provide the next update by 9:00 PM eastern.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/01/2025 02:16AM

This incident has been resolved.

MONITORING 4 months ago - at 07/01/2025 01:49AM

A fix has been implemented and we are monitoring the results.

We will provide the next update by 10:45 PM eastern.

IDENTIFIED 4 months ago - at 07/01/2025 01:27AM

We are continuing to work on a fix for this issue.

We will provide the next update by 10:30 PM eastern.

IDENTIFIED 4 months ago - at 07/01/2025 12:26AM

The issue has been identified and a fix is being implemented.

We will provide the next update by 9:30 PM eastern.

INVESTIGATING 4 months ago - at 07/01/2025 12:01AM

We are investigating an issue where the Coalesce product is not properly fetching saved credentials from secure storage, resulting in failed operations.

We will provide the next update by 9:00 PM eastern.

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