Outage in Coconut Software
Issues with Intercom Ticketing System
Resolved MinorIncident Report
Our ticketing system, Intercom, is experiencing a period of latency following a cloud service provider outage earlier today. This is affecting our ability to recieve tickets, both via email and messenger, and our response times. We will post more updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/20/2025 10:46PM
This incident has been resolved.
INVESTIGATING
4 months ago - at 10/20/2025 03:57PM
Our ticketing system, Intercom, is experiencing a period of latency following a cloud service provider outage earlier today. This is affecting our ability to recieve tickets, both via email and messenger, and our response times. We will post more updates as they become available.
Latest Coconut Software outages
Issues with Intercom Ticketing System - about 1 month ago
Intermittent errors and latency - 4 months ago
Email Notification Delivery Delays - 6 months ago
Staff Tab Loading Issues - 7 months ago
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