Outage in Coconut Software

Potential issue where errors may occur when creating member records.

Resolved Minor

July 24, 2025 - Started 8 months ago - Lasted 7 days
Official incident page

Incident Report

Our team identified a potential issue impacting the creation of member records and has implemented a fix. Systems are now operating normally, and we are actively monitoring to maintain stability. Additionally, the Client Match V2 feature has been temporarily disabled, resulting in a delay in its release. If you experience any further issues, please feel free to contact our support team. We will continue to provide updates as necessary.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/31/2025 05:40PM

We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!

MONITORING 8 months ago - at 07/24/2025 06:58PM

Our team identified a potential issue impacting the creation of member records and has implemented a fix. Systems are now operating normally, and we are actively monitoring to maintain stability. Additionally, the Client Match V2 feature has been temporarily disabled, resulting in a delay in its release.

If you experience any further issues, please feel free to contact our support team. We will continue to provide updates as necessary.

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