Outage in CodaBox

FLOWIN / "connection refused" on send_error documents

Resolved Minor
January 25, 2024 - Started 12 months ago - Lasted 8 days
Official incident page

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Outage Details

We noticed 50% of the invoices that are sent to a specific access point are not getting delivered and receive a SEND_ERROR status with "Connection refused". We're investigating the issue. As a workaround an invoice that has the final status "SEND_ERROR", can be resent to try again.
Components affected
CodaBox Sales Invoices
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 02/02/2024 10:41AM

This incident has been resolved.

MONITORING 12 months ago - at 01/29/2024 01:04PM

Although we don't have specific feedback yet, the issue seems resolved as we no longer experience the problems we were having.

We'll monitor the situation the coming days.

INVESTIGATING 12 months ago - at 01/25/2024 02:28PM

We're still investigating and waiting on feedback from the third party.

INVESTIGATING 12 months ago - at 01/25/2024 11:23AM

We noticed 50% of the invoices that are sent to a specific access point are not getting delivered and receive a SEND_ERROR status with "Connection refused".

We're investigating the issue.

As a workaround an invoice that has the final status "SEND_ERROR", can be resent to try again.

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