Outage in CodaBox
CARO Credit Card Statement delivery issue.
Resolved MajorIncident Report
Since 1 July, credit card statements have not yet been delivered to end customers due to a delay from our provider.
Components affected
CodaBox CAROTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/23/2026 08:17AM
This incident has been resolved.
MONITORING
17 days ago - at 07/22/2026 09:04AM
We are in contact with our partners and have received confirmation that all remaining issues are expected to be resolved by tomorrow morning. We continue to monitor the situation closely.
MONITORING
22 days ago - at 07/17/2026 07:31AM
We are still waiting for data from our partner. As soon as it gets delivered, we will process it.
MONITORING
23 days ago - at 07/16/2026 09:19AM
Our partner has implemented a fix for the issue. We are monitoring the recovery and expect CARO file delivery to progressively resume.
IDENTIFIED
25 days ago - at 07/14/2026 07:18AM
We are in contact with the provider to receive the credit card statements.
IDENTIFIED
about 1 month ago - at 07/08/2026 06:57AM
Since 1 July, credit card statements have not yet been delivered to end customers due to a delay from our provider.
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