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Outage in Codat

Sage 50 Connected Companies unable to fetch data

Resolved Major
May 12, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are actively investigating an issue preventing Sage 50 connected companies from fetching data. Sage50 connected companies should notice that all datasets fail with a FetchError This incident will be updated as soon as we have identified the issue, and no later than 12:57
Components affected
Codat Sage 50

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/12/2025 05:14PM

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

All users previously affected should be able to fetch data from Sage 50 without error.

If you are still affected by this issue, please contact support@codat.io

MONITORING 11 months ago - at 05/12/2025 02:20PM

We have implemented a fix to the problems we had been experiencing with our Sage50 integration.

Affected users should now notice that there fetch operations for Sage50 are able to complete without error.

Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact support@codat.io for further assistance.

IDENTIFIED 11 months ago - at 05/12/2025 12:21PM

We have identified the cause of the incident and are continuing to implement a fix.

INVESTIGATING 11 months ago - at 05/12/2025 12:21PM

We have identified the cause of the incident and are continuing to implement a fix.

IDENTIFIED 11 months ago - at 05/12/2025 11:23AM

We have identified the cause of the incident and are currently implementing a fix to remediate the issue.

This incident will be updated as soon as we have successfully tested and rolled out a fix, and no later than 13:30

INVESTIGATING 11 months ago - at 05/12/2025 10:58AM

We are actively investigating an issue preventing Sage 50 connected companies from fetching data.

Sage50 connected companies should notice that all datasets fail with a FetchError

This incident will be updated as soon as we have identified the issue, and no later than 12:57

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