Outage in Code42

Code42 Cloud Storage Issue - USA East

Resolved Maintenance
March 25, 2022 - Started over 3 years ago - Lasted 4 days
Official incident page

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Outage Details

We have identified an issue with storage server bba-iad located in our USA East destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Components affected
Code42 Support services
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/28/2022 07:38PM

All store points on storage server bba-iad are now available and our engineers have verified that agents are connecting and backing-up. We will continue to monitor this storage server in its running state.

IDENTIFIED over 3 years ago - at 03/25/2022 10:31PM

The storage node's /repository store point is available and our engineers have verified that agents are connecting and backing-up. The storage node's /repository2 store point remains offline for repairs which will be performed throughout the weekend.

IDENTIFIED over 3 years ago - at 03/25/2022 05:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 03/25/2022 02:23PM

We have identified an issue with storage server bba-iad located in our USA East destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

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