Outage in Code42

Some customers are experiencing issues with retrieving file content associated with new alerts.

Resolved Minor
December 17, 2024 - Started 4 days ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating the root cause and will provide updates as we make progress
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/19/2024 01:00PM

This incident has been resolved.

MONITORING 4 days ago - at 12/17/2024 07:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 12/17/2024 05:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 12/17/2024 05:57PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 12/17/2024 03:09PM

We are investigating the root cause and will provide updates as we make progress

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