Outage in Cognite
Extreme slowness on Raw storage in AZ-EASTUS-1
Resolved Minor
April 29, 2026 - Started 7 days ago
- Lasted about 22 hours
Incident Report
Cognite is investigating a large slowdown on Raw storage in AZ-EASTUS-1. Slowdowns have been experienced by multiple customers. More information will follow as our investigation continues.
***UPDATE***
Cognite has deployed a new Raw DB to AZ-EASTUS-1. We are observing the load to the new database to see how much the new db will alleviate the slowness. This could take a bit of healing time. Cognite is also requesting updates from Microsoft on the Sev A case currently opened.
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Latest Updates ( sorted recent to last )
IDENTIFIED
6 days ago - at 04/30/2026 03:31AM
The immediate performance issue for new tables has been mitigated. Teams have confirmed a significant speed improvement when data is reingested into new tables, with successful runs of key workflows.
However, existing tables remain on the original, slower cluster. Their performance is still degraded and is dependent on performance enhancements of a 3rd party service.
INVESTIGATING
7 days ago - at 04/29/2026 06:45PM
***UPDATE***
Cognite has deployed a new Raw DB to AZ-EASTUS-1. We are observing the load to the new database to see how much the new db will alleviate the slowness. This could take a bit of healing time. Cognite is also requesting updates from Microsoft on the Sev A case currently opened.
INVESTIGATING
7 days ago - at 04/29/2026 06:43PM
Cognite is investigating a large slowdown on Raw storage in AZ-EASTUS-1. Slowdowns have been experienced by multiple customers. More information will follow as our investigation continues.
***UPDATE***
Cognite has deployed a new Raw DB to AZ-EASTUS-1. We are observing the load to the new database to see how much the new db will alleviate the slowness. This could take a bit of healing time. Cognite is also requesting updates from Microsoft on the Sev A case currently opened.
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