Outage in Cohesity

Intermittent issues while accessing Helios through MFA authentication

Resolved Major

February 27, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We want to let our customers know that there is an outage in Salesforce which limits our customers to login to Helios using MFA. All customer without a MFA or with an IDP of their own will not see any issues while logging into Helios. We are closely monitoring the situation and will provide more updates. We apologize for the inconvenience. More information on Salesforce outage can be viewed from here - https://status.salesforce.com/generalmessages/1102

Components affected

Cohesity Management Portal Cohesity Identity Management

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/27/2023 09:23PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/27/2023 09:02PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 02/27/2023 06:31PM

We want to let our customers know that there is an outage in Salesforce which limits our customers to login to Helios using MFA. All customer without a MFA or with an IDP of their own will not see any issues while logging into Helios. We are closely monitoring the situation and will provide more updates. We apologize for the inconvenience.

More information on Salesforce outage can be viewed from here - https://status.salesforce.com/generalmessages/1102

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