Outage in Cohesity

Cohesity Cloud Services logging issues.

Resolved Minor
March 25, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

We want to let our customers know there are issues while logging into the Helios Portal. We are currently looking into it and will update on the progress as soon as possible.
Components affected
Cohesity Smart Assistant Cohesity Management Portal Cohesity App Store

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/25/2025 06:57PM

We have been closely monitoring our metrics for the last few hours and we could confirm the issue is resolved. The connectivity to Helios Portal was intermittent for few minutes between 8:44 AM PST and 8:51 AM PST. We have identified the root cause to be an infrastructure issue in the backend and we have addressed it. We apologize for the inconvenience.

MONITORING 8 months ago - at 03/25/2025 04:34PM

Our customers should be able to login into the Helios Portal at this time. We are working to find the root cause of the problem. We will continue to provide an update on the progress.

INVESTIGATING 8 months ago - at 03/25/2025 04:08PM

We are continuing to see intermittent login issues into the Helios Portal. We are aggressively working to determine the root cause of the issue. We will keep updating on the progress.

INVESTIGATING 8 months ago - at 03/25/2025 03:53PM

We want to let our customers know there are issues while logging into the Helios Portal. We are currently looking into it and will update on the progress as soon as possible.

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