Outage in Cohesity

Cohesity Cloud Services logging issues.

Resolved Minor
March 25, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We want to let our customers know there are issues while logging into the Helios Portal. We are currently looking into it and will update on the progress as soon as possible.
Components affected
Cohesity Management Portal Cohesity App Store Cohesity Smart Assistant

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/25/2025 06:57PM

We have been closely monitoring our metrics for the last few hours and we could confirm the issue is resolved. The connectivity to Helios Portal was intermittent for few minutes between 8:44 AM PST and 8:51 AM PST. We have identified the root cause to be an infrastructure issue in the backend and we have addressed it. We apologize for the inconvenience.

MONITORING 10 months ago - at 03/25/2025 04:34PM

Our customers should be able to login into the Helios Portal at this time. We are working to find the root cause of the problem. We will continue to provide an update on the progress.

INVESTIGATING 10 months ago - at 03/25/2025 04:08PM

We are continuing to see intermittent login issues into the Helios Portal. We are aggressively working to determine the root cause of the issue. We will keep updating on the progress.

INVESTIGATING 10 months ago - at 03/25/2025 03:53PM

We want to let our customers know there are issues while logging into the Helios Portal. We are currently looking into it and will update on the progress as soon as possible.

Latest Cohesity outages

Helios Connectivity - 7 days ago
Microsoft Issue Impacting CCS backup jobs - about 2 months ago
Issues accessing the Helios service - about 2 months ago
Intermittent delays in loading Activity & Reporting page on Helios - 2 months ago
AWS outage impact on backups - 3 months ago

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