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Outage in Cohesity

Helios Connectivity

Resolved Minor
January 07, 2026 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.
Components affected
Cohesity Management Portal Cohesity Clusters connectivity

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/08/2026 01:27AM

This incident has been resolved.

MONITORING 4 months ago - at 01/07/2026 10:41PM

A fix has been deployed, and we are closely monitoring the situation.

IDENTIFIED 4 months ago - at 01/07/2026 10:18PM

We have identified the issue and are working on a fix. We will keep you updated on the progress.

INVESTIGATING 4 months ago - at 01/07/2026 09:58PM

We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.

INVESTIGATING 4 months ago - at 01/07/2026 09:40PM

We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.

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