Outage in Cohesity

Helios Connectivity

Resolved Minor
January 07, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.
Components affected
Cohesity Management Portal Cohesity Clusters connectivity

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 01/08/2026 01:27AM

This incident has been resolved.

MONITORING 7 days ago - at 01/07/2026 10:41PM

A fix has been deployed, and we are closely monitoring the situation.

IDENTIFIED 7 days ago - at 01/07/2026 10:18PM

We have identified the issue and are working on a fix. We will keep you updated on the progress.

INVESTIGATING 7 days ago - at 01/07/2026 09:58PM

We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.

INVESTIGATING 7 days ago - at 01/07/2026 09:40PM

We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.

Latest Cohesity outages

Microsoft Issue Impacting CCS backup jobs - about 2 months ago
Issues accessing the Helios service - about 2 months ago
Intermittent delays in loading Activity & Reporting page on Helios - 2 months ago
AWS outage impact on backups - 3 months ago
Access to Cohesity Cloud Services - 5 months ago

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