Outage in Cohesity
CCS - Source Refresh and New Cloud Source Additions Currently Not Working
Resolved MajorIncident Report
We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 03/18/2026 04:24PM
This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
MONITORING
29 days ago - at 03/06/2026 06:04PM
We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.
MONITORING
about 1 month ago - at 03/04/2026 11:12PM
Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.
IDENTIFIED
about 1 month ago - at 03/04/2026 10:11PM
We are currently implementing a fix for this issue.
INVESTIGATING
about 1 month ago - at 03/04/2026 04:14AM
This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.
INVESTIGATING
about 1 month ago - at 03/04/2026 03:20AM
We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.
Latest Cohesity outages
Stale Activity Page and Reporting Data on Helios - about 1 month ago
CCS impacted in AWS UAE region - about 1 month ago
Cohesity Cloud Services Backup issues involving Azure - about 2 months ago
Helios Connectivity - 3 months ago
Microsoft Issue Impacting CCS backup jobs - 4 months ago
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