NCSA Region Maintenance Set for 20th October 2023

Planned maintenance is set to occur in the NCSA region on October 20th, 2023, from 0:15 AM to 7:00 AM New York local time. During this period, we anticipate connectivity interruptions across all API connections, encompassing REST, Websocket, FIX Market Data API, and AWS Direct Connect. The disruptions may last up to a maximum of 10 minutes throughout the maintenance window, potentially affecting approximately 25% of customers connected to the NCSA region.

In the event that you encounter connectivity issues extending beyond the anticipated time frame or duration, we encourage you to reach out to our Support team. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we strive to enhance our services. Thank you for your cooperation.