Outage in CoinGate

We are investigating reports of degraded performance.

Resolved Minor
November 22, 2023 - Started about 1 year ago - Lasted about 24 hours
Official incident page

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Outage Details

Some clients have reported occasional API timeouts. We are investigating these reports and will provide updates as soon as we have them.
Components affected
CoinGate Dashboard CoinGate API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/23/2023 08:14AM

Incident has been resolved and no new complaints were received since the fix was deployed.

MONITORING about 1 year ago - at 11/22/2023 03:02PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 11/22/2023 03:02PM

On 2023-11-21 evening we received several notifications about our core system's downgraded performance. Immediate investigation was initiated and shortly the issue causing performance issues was found and later that evening a fix was deployed.
The next day on 2023-11-22 we received performance issues notifications again, some clients were still getting request timeouts. After further investigation, we identified that the fix deployed earlier required some modifications to solve performance issues completely.

INVESTIGATING about 1 year ago - at 11/22/2023 08:30AM

Some clients have reported occasional API timeouts. We are investigating these reports and will provide updates as soon as we have them.

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