Outage in CoinJar

Unscheduled Service Degradation - Inaccurate Exchange Rates

Resolved Major
October 09, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an issue where currency exchange rates across our platform may not be correct. Members may also experience slippage errors when attempting to buy or sell cryptocurrencies.
Components affected
CoinJar Exchange CoinJar for iOS and Android CoinJar Swipe
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 10/10/2022 12:41AM

Prices have returned to normal, and members will no longer experience slippage errors or declined CoinJar Card transactions. We appreciate your patience, and we'll continue to monitor the situation.

IDENTIFIED over 2 years ago - at 10/09/2022 11:40PM

Prices on CoinJar Exchange have returned to normal. Cryptocurrency prices on CoinJar continue to be incorrect and CoinJar Card transactions will be declined. We're sorry for the inconvenience and will provide updates as they become available.

INVESTIGATING over 2 years ago - at 10/09/2022 10:08PM

We are investigating an issue where currency exchange rates across our platform may not be correct. Members may also experience slippage errors when attempting to buy or sell cryptocurrencies.

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