Outage in CoinJar
Delays with responding to Support requests
Resolved MinorIncident Report
Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell digital currencies due to the recent market fluctuations. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner.
Although we have our full team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue.
Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can.
Our Knowledge Base is available and may help to resolve your query while you wait to hear from us: https://support.coinjar.com/hc/
Components affected
CoinJar SupportNeed to monitor CoinJar outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 01/06/2023 01:04AM
The backlog of requests has been processed and Support requests are being processed within expected timeframes. Thank you for your patience.
IDENTIFIED
about 3 years ago - at 01/03/2023 12:01AM
Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell digital currencies due to the recent market fluctuations. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner.
Although we have our full team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue.
Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can.
Our Knowledge Base is available and may help to resolve your query while you wait to hear from us: https://support.coinjar.com/hc/
Latest CoinJar outages
Unplanned CoinJar Exchange Outage - 22 days ago
Incident: Delays With SUI Deposits and Withdrawals - 5 months ago
Incident: CoinJar App and Website Temporarily Unavailable - 5 months ago
Delays with responding to Support Requests - 6 months ago
Incident: CoinJar App and Website Temporarily Unavailable - 6 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5350 services available
Integrations with
