Outage in CoinJar

Incident: Delays With Cryptocurrency Transfers on Ethereum network

Resolved Major

February 04, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our custody provider is currently experiencing an issue affecting the finalisation of transactions on Ethereum blockchain. Symptoms include transactions stuck in confirming status for a delayed time. This affects cryptocurrency transfers on Ethereum only. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

Components affected

CoinJar Digital Currency Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/05/2025 05:03AM

This incident has been resolved.

MONITORING about 1 year ago - at 02/05/2025 03:45AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 02/05/2025 03:09AM

Our custody provider is currently experiencing an issue affecting the finalisation of transactions on Ethereum blockchain.

Symptoms include transactions stuck in confirming status for a delayed time.

This affects cryptocurrency transfers on Ethereum only. All other cryptocurrency transfers are being processed as normal.

We will provide updates as soon as they become available.

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