Outage in Commercetools Platform Page
Message delivery delay for all regions
Resolved Minor
June 17, 2026 - Started 5 days ago
- Lasted 24 minutes
Incident Report
Summary AI Generated
Commercetools experienced a 24-minute incident in which subscription message delivery failed across all regions for key order and payment event types, including OrderCreatedFromCart, OrderStateUpdated, OrderPaymentStateChanged, and PaymentTransactionAdded, among others. Affected projects faced delays or gaps in asynchronous order and payment notifications during this window. The engineering team took mitigative action to restore normal message processing.
Subscription messages/change notifications are no longer being sent for OrderCreatedFromCart, OrderStateUpdated, OrderCreatedFromQuote, OrderPaymentAdded, OrderPaymentStateChanged, PaymentTransactionAdded and PaymentTransactionStateChanged
Affected projects may experience delays or gaps in asynchronous order and payment notifications.
Our engineering team is actively taking mitigative actions to restore normal message processing as quickly as possible.
Affected projects may experience delays or gaps in asynchronous order and payment notifications.
Our engineering team is actively taking mitigative actions to restore normal message processing as quickly as possible.
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Latest Updates ( sorted recent to last )
5 days ago - at 06/17/2026 03:12PM
Subscription messages/change notifications are no longer being sent for OrderCreatedFromCart, OrderStateUpdated, OrderCreatedFromQuote, OrderPaymentAdded, OrderPaymentStateChanged, PaymentTransactionAdded and PaymentTransactionStateChanged
Affected projects may experience delays or gaps in asynchronous order and payment notifications.
Our engineering team is actively taking mitigative actions to restore normal message processing as quickly as possible.
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