Outage in CommPeak

PBX Stats is experiencing an outage

Resolved Major

November 08, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

Components affected

CommPeak PBX Stats

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 11/08/2022 06:17PM

This incident has been resolved.
Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

MONITORING about 3 years ago - at 11/08/2022 06:10PM

We are continuing to monitor for any further issues.

MONITORING about 3 years ago - at 11/08/2022 06:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 11/08/2022 06:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 years ago - at 11/08/2022 05:16PM

We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

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