Outage in CommPeak

Connectivity issue

Resolved Major
August 24, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
CommPeak VoIP (SIP / RTP)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/25/2023 11:00AM

We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

MONITORING about 2 years ago - at 08/24/2023 03:15PM

We applied a developed workaround and monitoring the results.

MONITORING about 2 years ago - at 08/24/2023 12:36PM

There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

MONITORING about 2 years ago - at 08/24/2023 11:51AM

There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

MONITORING about 2 years ago - at 08/24/2023 10:54AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 08/24/2023 10:53AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/24/2023 10:51AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 08/24/2023 10:20AM

We are currently investigating this issue.

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