Outage in Commvault
Backup Jobs Impacted
Resolved MinorIncident Report
Summary AI Generated
Backup jobs across multiple regions (France Central, East US2, North Central US, Canada Central, East US, and West US) entered pending or failed states due to incorrect network rule configurations affecting customer network gateways. The issue persisted for approximately 47 hours before the SRE team identified and applied the necessary network rule corrections. Service has since been restored, with the team continuing to monitor backup activity to ensure stability.
We have identified and resolved an issue that caused certain backup jobs relying on customer network gateways to enter a pending or failed state due to incorrect network rule configurations.
The necessary network rule updates have been applied, and affected backup jobs should now resume normal operation and complete successfully. Our Site Reliability Engineering (SRE) team is actively monitoring all impacted backup activity to ensure continued stability and successful job completion.
At this time, service has been restored, and we will continue to closely observe the environment. We appreciate your patience and understanding as we work to ensure a reliable backup experience.
Components affected
Commvault France Central Commvault East US2 Commvault North Central US Commvault Canada Central Commvault East US Commvault West USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 08/05/2026 05:01PM
This incident has been resolved.
MONITORING
20 days ago - at 08/03/2026 05:49PM
We have identified and resolved an issue that caused certain backup jobs relying on customer network gateways to enter a pending or failed state due to incorrect network rule configurations.
The necessary network rule updates have been applied, and affected backup jobs should now resume normal operation and complete successfully. Our Site Reliability Engineering (SRE) team is actively monitoring all impacted backup activity to ensure continued stability and successful job completion.
At this time, service has been restored, and we will continue to closely observe the environment. We appreciate your patience and understanding as we work to ensure a reliable backup experience.
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