Outage in Atlassian Compass
Users experiencing issues accessing multiple Atlassian products
Resolved MajorIncident Report
Summary AI Generated
Users experienced widespread login and access issues across multiple Atlassian products including Bitbucket, Jira, Compass, and associated services due to authentication and user management system problems. The incident affected core functionality including purchasing, webhooks, APIs, integrations with third-party services like GitHub and Slack, and prevented users from raising support requests. Atlassian identified the root cause, implemented a mitigation, and fully restored all services after 1.4 hours.
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
Components affected
Atlassian Compass Alert flows Atlassian Compass Activity Timeline Atlassian Compass JSM Atlassian Compass Metrics Atlassian Compass Search Atlassian Compass CheckOps Atlassian Compass Opsgenie Atlassian Compass NewRelic Atlassian Compass CircleCI Atlassian Compass PagerDuty Atlassian Compass Slack Atlassian Compass SwaggerUI Atlassian Compass Github Atlassian Compass Statuspage Atlassian Compass CircleCI CircleCI Webhooks Atlassian Compass JSW Atlassian Compass Gitlab Atlassian Compass Email Atlassian Compass Components Atlassian Compass Signup Atlassian Compass GitHub API Requests Atlassian Compass GitHub Webhooks Atlassian Compass Component Templates Atlassian Compass Scorecards Atlassian Compass REST Atlassian Compass On-call flows Atlassian Compass Bitbucket Atlassian Compass GraphQL Atlassian Compass Webhooks Atlassian Compass Purchasing & Licensing Atlassian Compass Authentication and User ManagementTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/14/2026 06:48AM
All products and services impacted by this incident should now be fully recovered, and this incident is resolved.
MONITORING
12 days ago - at 05/14/2026 06:40AM
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
MONITORING
12 days ago - at 05/14/2026 06:39AM
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
MONITORING
12 days ago - at 05/14/2026 05:43AM
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products.
We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
IDENTIFIED
12 days ago - at 05/14/2026 05:34AM
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.
At this time, Atlassian customers should also be able to once again raise support requests with our team.
We will provide further update within an hour as we are able to progress mitigating this issue.
IDENTIFIED
12 days ago - at 05/14/2026 05:24AM
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
Latest Atlassian Compass outages
Multiple Atlassian services are experiencing issues - 18 days ago
Delays in Opsgenie, JSM Ops and Compass Ops notifications - 8 months ago
Intermittent failure in Forge app invocation - 11 months ago
Degraded performance in Opsgenie and JSM operations - 11 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
