Outage in Confluence

Google Workspace integration causing group deletion from Atlassian

Resolved Major
August 15, 2023 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We're addressing an issue causing sporadic removal of synced groups from Cloud sites in Google Workspace. This is affecting permissions and access to projects. Our team is working to restore settings and prevent further occurrences. This is a recurrence of the issue reported on August 10, 2023. Apologies for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 08/17/2023 09:15PM

Google pushed updates for their Admin API that should resolve the group provisioning scope bad state.
Any paused sync can be resumed, to restore functionality.

MONITORING almost 2 years ago - at 08/17/2023 08:44AM

We have identified the root cause of the group deletions and have mitigated the problem. We are now monitoring closely.

If this believe the issue has not been resolved for you, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/

MONITORING almost 2 years ago - at 08/16/2023 11:31AM

We are still investigating the recurring issue where Google Workspace is intermittently deleting groups from Atlassian Sites.
This incident impacts the permissions and access to products. Our team is actively engaged in determining the cause of these erroneous deletions by Google Workspace integration and is working on a solution to prevent any future occurrences.

If this situation has affected you and you require a fix, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/

MONITORING almost 2 years ago - at 08/15/2023 05:57PM

We identified a reoccurrence with Google Workspace sporadically removing groups from instances. This affects permissions and access to product instances.
Our team is working to restore Google's incorrectly deleted settings and prevent further occurrences.

In case you are affected and need restoration, contact Atlassian Support.

MONITORING almost 2 years ago - at 08/15/2023 01:01PM

Updating affected components

MONITORING almost 2 years ago - at 08/15/2023 12:59PM

Confluence and Jira customers should no longer face any issues in accessing their Atlassian Sites.

We are actively investigating the root cause of the problem to provide a permanent fix.

IDENTIFIED almost 2 years ago - at 08/15/2023 10:47AM

Update: highlighting affected components

IDENTIFIED almost 2 years ago - at 08/15/2023 10:46AM

We're addressing an issue causing sporadic removal of synced groups from Cloud sites in Google Workspace. This is affecting permissions and access to projects.

Our team is working to restore settings and prevent further occurrences.
This is a recurrence of the issue reported on August 10, 2023.

Apologies for any inconvenience.

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