Outage in Confluence

Errors on AI features

Minor
December 12, 2024 - Started about 3 hours ago
Official incident page

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Outage Details

We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors. We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model. All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.
Latest Updates ( sorted recent to last )
INVESTIGATING about 3 hours ago - at 12/12/2024 03:50AM

We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

INVESTIGATING about 3 hours ago - at 12/12/2024 03:03AM

We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

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