Outage in Confluence

Degraded performance of Cloud Products when selecting users or teams

Resolved Minor

February 19, 2026 - Started 5 days ago - Lasted about 8 hours
Official incident page

Incident Report

Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.

Components affected

Confluence View Content Confluence Create and Edit

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 02/20/2026 12:26PM

This issue has been resolved and all services are functional.

IDENTIFIED 5 days ago - at 02/20/2026 07:13AM

We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.

We are continuing to work towards mitigating this issue for all users and products.

We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

IDENTIFIED 5 days ago - at 02/20/2026 04:14AM

Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.

We are continuing to work towards mitigating this issue for all users and products.

We anticipate our next update to be posted within 6 hours as we continue our investigation.

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