Outage in Confluence
Degraded performance of Cloud Products when selecting users or teams
Resolved MinorIncident Report
Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours as we continue our investigation.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/20/2026 12:26PM
This issue has been resolved and all services are functional.
IDENTIFIED
2 months ago - at 02/20/2026 07:13AM
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
IDENTIFIED
2 months ago - at 02/20/2026 04:14AM
Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours as we continue our investigation.
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