Outage in ConnectWise

Investigating - Automate Issues with Installers and Solution Center

Resolved Minor
October 18, 2023 - Started about 2 years ago - Lasted 40 minutes

Incident Report

We are investigating reports of Automate partners unable to patch their systems and use the Solution Center.
Components affected
ConnectWise Automate

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Latest Updates ( sorted recent to last )
about 2 years ago - at 10/18/2023 05:43AM

We are investigating reports of Automate partners unable to patch their systems and use the Solution Center.

about 2 years ago - at 10/18/2023 06:00AM

We have identified an issue this is affecting the Automate installers ability to verify an active license and impacting the usage of the Automate Solution Center. No other services affected at this time. We are actively working on a solution.

about 2 years ago - at 10/18/2023 06:11AM

A fix has been implemented and we are monitoring the results.

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