Outage in ConnectWise

Automate alert templates not generating tickets in 2023.11

Resolved Minor
November 20, 2023 - Started about 1 year ago - Lasted 2 days

Need to monitor ConnectWise outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ConnectWise, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue impacting all Automate partners on 2023.11 that causes alert templates to not generate tickets. We are currently investigating remediation options. We will follow up with more information soon.
Components affected
ConnectWise Automate
Latest Updates ( sorted recent to last )
about 1 year ago - at 11/20/2023 06:25PM

We have identified an issue impacting all Automate partners on 2023.11 that causes alert templates to not generate tickets. We are currently investigating remediation options. We will follow up with more information soon.

about 1 year ago - at 11/20/2023 07:54PM

We have identified an issue impacting all Automate partners on 2023.11 that causes alert templates to not generate tickets. We are actively working on a fix and will provide an update on 11/21 at 9 AM EST.

about 1 year ago - at 11/21/2023 02:24PM

We have completed a rebuild of 2023.11 to address the alert templates not creating tickets issue. All on-prem partners will receive the new version announcement today with a download link for the installer. We will redeploy the update to all cloud partners over the next 24 hours during normal after hours maintenance windows for each region.

about 1 year ago - at 11/21/2023 06:40PM

We have completed deployment of the update to cloud servers in the APAC region. We are beginning deployment in the EMEA region now. North America East deployment will begin at 6pm ET with subsequent time zone deployments starting at 6pm local server time. In addition, a release update email will be pushed to all partners this afternoon with a download link for on-prem deployment.

Be the first to know when ConnectWise and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime