Automate alert templates not generating tickets in 2023.11

We have identified an issue impacting all Automate partners on 2023.11 that causes alert templates to not generate tickets. We are currently investigating remediation options. We will follow up with more information soon.

We have identified an issue impacting all Automate partners on 2023.11 that causes alert templates to not generate tickets. We are actively working on a fix and will provide an update on 11/21 at 9 AM EST.

We have completed a rebuild of 2023.11 to address the alert templates not creating tickets issue. All on-prem partners will receive the new version announcement today with a download link for the installer. We will redeploy the update to all cloud partners over the next 24 hours during normal after hours maintenance windows for each region.

We have completed deployment of the update to cloud servers in the APAC region. We are beginning deployment in the EMEA region now. North America East deployment will begin at 6pm ET with subsequent time zone deployments starting at 6pm local server time. In addition, a release update email will be pushed to all partners this afternoon with a download link for on-prem deployment.