Outage in ConnectWise

Automate alert templates not generating tickets in 2023.11

Resolved Minor
November 20, 2023 - Started 11 months ago - Lasted 2 days

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Outage Details

We have identified an issue impacting all Automate partners on 2023.11 that causes alert templates to not generate tickets. We are currently investigating remediation options. We will follow up with more information soon.
Components affected
ConnectWise Automate
Latest Updates ( sorted recent to last )
11 months ago - at 11/20/2023 06:25PM

We have identified an issue impacting all Automate partners on 2023.11 that causes alert templates to not generate tickets. We are currently investigating remediation options. We will follow up with more information soon.

11 months ago - at 11/20/2023 07:54PM

We have identified an issue impacting all Automate partners on 2023.11 that causes alert templates to not generate tickets. We are actively working on a fix and will provide an update on 11/21 at 9 AM EST.

11 months ago - at 11/21/2023 02:24PM

We have completed a rebuild of 2023.11 to address the alert templates not creating tickets issue. All on-prem partners will receive the new version announcement today with a download link for the installer. We will redeploy the update to all cloud partners over the next 24 hours during normal after hours maintenance windows for each region.

11 months ago - at 11/21/2023 06:40PM

We have completed deployment of the update to cloud servers in the APAC region. We are beginning deployment in the EMEA region now. North America East deployment will begin at 6pm ET with subsequent time zone deployments starting at 6pm local server time. In addition, a release update email will be pushed to all partners this afternoon with a download link for on-prem deployment.

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