Outage in ConnectWise

Identified - Automate ScreenConnect and VPro Plugins Issue

Resolved Minor
July 24, 2024 - Started over 1 year ago - Lasted about 16 hours

Incident Report

We have discovered an issue impacting the current versions of the ScreenConnect and vPro plugins.

- The ScreenConnect plugin still functions normally but it does not show a green status when viewing the integration.
- The vPro plugin is unable to download a necessary file.

We will be releasing updated plugins via the Solution Center for both issues. Automate Cloud servers will be updated to resolve both issues without partners needing to act. We are rebuilding patch 2024.7 to also include these plugin updates prior to its General Availability release.
Components affected
ConnectWise Automate

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Latest Updates ( sorted recent to last )
over 1 year ago - at 07/25/2024 03:08AM

We have discovered an issue impacting the current versions of the ScreenConnect and vPro plugins.

- The ScreenConnect plugin still functions normally but it does not show a green status when viewing the integration.
- The vPro plugin is unable to download a necessary file.

We will be releasing updated plugins via the Solution Center for both issues. Automate Cloud servers will be updated to resolve both issues without partners needing to act. We are rebuilding patch 2024.7 to also include these plugin updates prior to its General Availability release.

over 1 year ago - at 07/25/2024 03:12AM

We have discovered an issue impacting the current versions of the ScreenConnect and vPro plugins.

- The ScreenConnect plugin still functions normally but it does not show a green status when viewing the integration.
- The vPro plugin is unable to download a necessary file.

We will be releasing updated plugins via the Solution Center for both issues. Automate Cloud servers will be updated to resolve both issues without partners needing to act. We are rebuilding patch 2024.7 to also include these plugin updates prior to its General Availability release.

over 1 year ago - at 07/25/2024 03:59PM

We have identified a legacy domain issue that was impacting the ability of the ScreenConnect and vPro plugins to retrieve files they needed for their regular operation. We have been able to resolve the issue without requiring code changes for those plugins. We are currently monitoring the modified DNS and AWS setting as the changes are propagated.

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