Outage in ConnectWise

Identified - Automate ScreenConnect and VPro Plugins Issue

Resolved Minor
July 25, 2024 - Started 5 months ago - Lasted about 16 hours

Need to monitor ConnectWise outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ConnectWise, and never miss an outage again.
Start Free Trial

Outage Details

We have discovered an issue impacting the current versions of the ScreenConnect and vPro plugins.

- The ScreenConnect plugin still functions normally but it does not show a green status when viewing the integration.
- The vPro plugin is unable to download a necessary file.

We will be releasing updated plugins via the Solution Center for both issues. Automate Cloud servers will be updated to resolve both issues without partners needing to act. We are rebuilding patch 2024.7 to also include these plugin updates prior to its General Availability release.
Components affected
ConnectWise Automate
Latest Updates ( sorted recent to last )
5 months ago - at 07/25/2024 03:08AM

We have discovered an issue impacting the current versions of the ScreenConnect and vPro plugins.

- The ScreenConnect plugin still functions normally but it does not show a green status when viewing the integration.
- The vPro plugin is unable to download a necessary file.

We will be releasing updated plugins via the Solution Center for both issues. Automate Cloud servers will be updated to resolve both issues without partners needing to act. We are rebuilding patch 2024.7 to also include these plugin updates prior to its General Availability release.

5 months ago - at 07/25/2024 03:12AM

We have discovered an issue impacting the current versions of the ScreenConnect and vPro plugins.

- The ScreenConnect plugin still functions normally but it does not show a green status when viewing the integration.
- The vPro plugin is unable to download a necessary file.

We will be releasing updated plugins via the Solution Center for both issues. Automate Cloud servers will be updated to resolve both issues without partners needing to act. We are rebuilding patch 2024.7 to also include these plugin updates prior to its General Availability release.

5 months ago - at 07/25/2024 03:59PM

We have identified a legacy domain issue that was impacting the ability of the ScreenConnect and vPro plugins to retrieve files they needed for their regular operation. We have been able to resolve the issue without requiring code changes for those plugins. We are currently monitoring the modified DNS and AWS setting as the changes are propagated.

Latest ConnectWise outages

Investigating - Continuity Backup: BCDR Appliances are not accessible through Asio Portal - about 12 hours ago
Investigating - Co-Managed Backup: NOC unable to access Axcient Portal - 3 days ago
Investigating - Asio Portal Devices page is showing as blank - 5 days ago
Identified - Roadmap Page on University Not Loading - 8 days ago
Investigating - ScreenConnect Instances Reporting Down - 10 days ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE