Outage in ConnectWise

Investigating - ConnectWise CPQ - Error when Importing Avatax Calculation

Resolved Minor
September 30, 2025 - Started 3 months ago - Lasted about 17 hours

Incident Report

Partners are experiencing issues when trying to select the 'Import AvaTax' option on CPQ. When the partner calculate the taxes with this option, they are re-directed to a page that states an error occurred.

Error:
The server experienced an error while processing a request. The details of the error are below:
Avatax Calculations Failed

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Latest Updates ( sorted recent to last )
3 months ago - at 09/30/2025 07:33PM

Partners are experiencing issues when trying to select the 'Import AvaTax' option on CPQ. When the partner calculate the taxes with this option, they are re-directed to a page that states an error occurred.

Error:
The server experienced an error while processing a request. The details of the error are below:
Avatax Calculations Failed

3 months ago - at 09/30/2025 09:14PM

We are investigating issues of Partners unable to utilize the 'Import AvaTax' option on CPQ. When the partner calculates the taxes with this option, they are re-directed to a page that states an error occurred.

Workaround: Partners can select another tax code (aside from Avalara/Avatax 0%) and within the Edit Tax Code uncheck the box for "Is Tax Interface Calculated."

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