Outage in ConnectWise
Investigating - Intermittent ScreenConnect installation issue
Resolved Minor
October 08, 2025 - Started 4 months ago
- Lasted about 5 hours
Incident Report
We are currently investigating reports of ScreenConnect failing to install on new Devices intermittently. We will follow up with more information soon.
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Latest Updates ( sorted recent to last )
4 months ago - at 10/08/2025 01:39PM
We are currently investigating reports of ScreenConnect failing to install on new Devices intermittently. We will follow up with more information soon.
4 months ago - at 10/08/2025 03:51PM
We’ve identified that the issue occurs in specific scenarios related to ScreenConnect installation or reinstallation. Our team is actively working on it and we will continue to keep you updated.
4 months ago - at 10/08/2025 06:18PM
A fix has been implemented for ScreenConnect installation and devices should be receiving the installation request. Devices that are online should get the ScreenConnect deployed on the devices in next 15-30 minutes.
We are continuing to monitor the fix and will update the results shortly.
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