Outage in ConnectWise
Investigating - Platform Ticketing degraded performance
Resolved Minor
April 21, 2026 - Started about 4 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
ConnectWise Platform experienced degraded performance with slow load times when viewing tickets, affecting the Asio (ITS Portal) component. The incident lasted 3.9 hours, during which teams identified the root cause and worked toward resolution. Users reported slow ticket loading performance during this period.
We are currently investigating reports of slow load times viewing tickets on the ConnectWise Platform. We will follow up with more information soon.
Components affected
ConnectWise Asio (ITS Portal)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 5 hours ago - at 04/21/2026 04:19PM
We are currently investigating reports of slow load times viewing tickets on the ConnectWise Platform. We will follow up with more information soon.
about 3 hours ago - at 04/21/2026 05:25PM
We have identified the root cause of the issue, and our teams are working towards a resolution.
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