Outage in ConnectWise
Investigating - AWS incident potentially impacting NA Platform performance
Resolved Minor
May 07, 2026 - Started 3 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
ConnectWise experienced potential service degradation due to an AWS incident affecting a North American Availability Zone, with ConnectWise RMM™ and Asio (ITS Portal) identified as affected components. While services remained operational throughout the 25.8-hour incident, users could have experienced delays during the prolonged AWS outage. ConnectWise monitored the situation and took proactive mitigating actions while waiting for AWS to fully resolve the underlying infrastructure issue.
We are investigating reports by our third party provider (AWS) of service degradation in a North American Availability Zone providing services leveraged by ConnectWise products. We are monitoring the services and evaluating performance impact, at this time services are operational, but delays could be seen if the incident is prolonged. We will update this as we continue to monitor with the provider.
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Latest Updates ( sorted recent to last )
3 days ago - at 05/08/2026 01:56AM
We are investigating reports by our third party provider (AWS) of service degradation in a North American Availability Zone providing services leveraged by ConnectWise products. We are monitoring the services and evaluating performance impact, at this time services are operational, but delays could be seen if the incident is prolonged. We will update this as we continue to monitor with the provider.
3 days ago - at 05/08/2026 06:58PM
We are continuing to monitor for any significant impact to platform services and taking proactive mitigating actions if needed. The third-party provider (AWS) incident is still ongoing, so we will be keeping this status page update live until the provider has issued full resolution.
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