Outage in ConnectWise
Investigating - CWSSO Log-in Issues
Resolved Minor
May 21, 2026 - Started 27 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
ConnectWise experienced SSO login issues that affected users in North America for 4.5 hours. The incident was isolated to CW SSO login functionality and SmileBack services. The service was investigating the issue, though no specific resolution details were provided in the incident updates.
We are investigating reports of CWSSO log-in issues. We will continue to update you when more information becomes available.
Components affected
ConnectWise SSOTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
27 days ago - at 05/21/2026 03:14PM
We are investigating reports of CWSSO log-in issues. We will continue to update you when more information becomes available.
27 days ago - at 05/21/2026 03:54PM
We are still investigating the issue and have identified that it is isolated to CW SSO login and SmileBack in North America.
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