Outage in ConnectWise
Issues with Webroot installation/uninstallation on machines
Resolved Minor
July 06, 2026 - Started 17 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
**ConnectWise RMM experienced a minor incident where Webroot failed to install or uninstall on certain machines despite policies being correctly applied, caused by an issue with enabling the latest Webroot version.** The problem was identified shortly after discovery, and resolution steps were applied within approximately 30 minutes. The incident lasted 4 hours in total, after which the fix was confirmed and the situation placed under active monitoring.
We have observed issues on certain machines where Webroot is not getting installed/uninstalled on machines in spite of policy being applied correctly.
Components affected
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Latest Updates ( sorted recent to last )
17 days ago - at 07/06/2026 07:08AM
We have observed issues on certain machines where Webroot is not getting installed/uninstalled on machines in spite of policy being applied correctly.
17 days ago - at 07/06/2026 07:14AM
The issue with Webroot installation/uninstallation has been identified. This issue is observed while trying to enable the machines with the latest Webroot version. The necessary resolution steps are being applied.
17 days ago - at 07/06/2026 07:35AM
The necessary steps to resolve the issue have been successfully applied and are actively monitoring the same.
Latest ConnectWise outages
Investigating - PSA Cloud Slowness - about 8 hours ago
Delayed SIEM Alerting - 2 days ago
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