Outage in ConnectWise
RMM API has set all billable PSA Additions to quantity 0 for every customer
Resolved Major
July 22, 2026 - Started 21 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A major incident affecting ConnectWise PSA caused the RMM-PSA sync to incorrectly set all billable PSA Additions to a quantity of zero across every customer account. The issue was identified within approximately 20 minutes of the initial report, with the team actively working on a resolution. The incident lasted 2.3 hours and had significant billing impact across the entire customer base.
We are investigating reports of RMM-PSA sync setting all billable PSA Additions to 0 for every customer.
Components affected
ConnectWise PSA™ (formerly Manage)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
21 days ago - at 07/23/2026 12:52AM
We are investigating reports of RMM-PSA sync setting all billable PSA Additions to 0 for every customer.
21 days ago - at 07/23/2026 01:11AM
We have identified the cause for this issue and working on the resolution.
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