Outage in ConnectWise
Investigating - Reports and Dashboards Launcher Issue from ConnectWise Home
Resolved Major
October 19, 2026 - Started 1 day ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
**ConnectWise BrightGauge Launcher Incident Summary** A major incident lasting approximately 6 hours affected BrightGauge access and visibility within ConnectWise Home and User Management, preventing users from seeing the BrightGauge application launcher and blocking the ability to assign or manage user roles and permissions. As a workaround, users could bypass the issue by accessing BrightGauge directly via their organization's BrightGauge URL. ConnectWise's Incident Response team investigated the root cause, with updates tracked via the ConnectWise Product and Services Status page.
We have received reports of an ongoing incident affecting BrightGauge access and visibility within ConnectWise Home and User Management, including situations where the BrightGauge application, launcher, or associated roles and permissions may not be available when assigning user access.
Our Incident Response teams are actively investigating the issue and working to identify the root cause as quickly as possible.
To stay informed on the progress of this incident, we recommend subscribing to ConnectWise Product and Services Status if you have not already done so.
Workaround: If the BrightGauge launcher is not visible within ConnectWise Home, users can continue to access BrightGauge directly by navigating to their organization's BrightGauge URL and logging in with their existing credentials.
We understand the impact this may have on your team's workflow and appreciate your patience while our teams work toward a resolution. Updates will be posted on ConnectWise Product and Services Status, and we will notify here once service has been fully restored.
If you have any additional questions or require immediate assistance, please don't hesitate to contact us through this case or via https://connectwise.com/chat. We are committed to supporting you throughout this process and appreciate your understanding.
Additionally, if you are unable to make user access changes, please provide the relevant details and our team can assist.
Our Incident Response teams are actively investigating the issue and working to identify the root cause as quickly as possible.
To stay informed on the progress of this incident, we recommend subscribing to ConnectWise Product and Services Status if you have not already done so.
Workaround: If the BrightGauge launcher is not visible within ConnectWise Home, users can continue to access BrightGauge directly by navigating to their organization's BrightGauge URL and logging in with their existing credentials.
We understand the impact this may have on your team's workflow and appreciate your patience while our teams work toward a resolution. Updates will be posted on ConnectWise Product and Services Status, and we will notify here once service has been fully restored.
If you have any additional questions or require immediate assistance, please don't hesitate to contact us through this case or via https://connectwise.com/chat. We are committed to supporting you throughout this process and appreciate your understanding.
Additionally, if you are unable to make user access changes, please provide the relevant details and our team can assist.
Components affected
ConnectWise BrightGauge, a solutionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
1 day ago - at 10/19/2026 04:06AM
We have received reports of an ongoing incident affecting BrightGauge access and visibility within ConnectWise Home and User Management, including situations where the BrightGauge application, launcher, or associated roles and permissions may not be available when assigning user access.
Our Incident Response teams are actively investigating the issue and working to identify the root cause as quickly as possible.
To stay informed on the progress of this incident, we recommend subscribing to ConnectWise Product and Services Status if you have not already done so.
Workaround: If the BrightGauge launcher is not visible within ConnectWise Home, users can continue to access BrightGauge directly by navigating to their organization's BrightGauge URL and logging in with their existing credentials.
We understand the impact this may have on your team's workflow and appreciate your patience while our teams work toward a resolution. Updates will be posted on ConnectWise Product and Services Status, and we will notify here once service has been fully restored.
If you have any additional questions or require immediate assistance, please don't hesitate to contact us through this case or via https://connectwise.com/chat. We are committed to supporting you throughout this process and appreciate your understanding.
Additionally, if you are unable to make user access changes, please provide the relevant details and our team can assist.
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