Outage in Contentful

Presence indicator failing in Web App

Resolved Major
November 21, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Our Web App is currently operating in degraded mode with presence indicator not receiving data on users working with the entry. We are investigating the issue.
Components affected
Contentful Web App

Need to monitor Contentful outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/21/2025 01:18PM

After monitoring the fix, we can confirm the issue is now fixed for all users.

MONITORING 5 days ago - at 11/21/2025 01:13PM

We have deployed a fix and customers should now be able to see the presence indicator again.

IDENTIFIED 5 days ago - at 11/21/2025 12:22PM

We have identified the issue and are working to deploy a fix.

INVESTIGATING 5 days ago - at 11/21/2025 12:04PM

Our Web App is currently operating in degraded mode with presence indicator not receiving data on users working with the entry. We are investigating the issue.

Latest Contentful outages

Outage on Contentful Personalisation, Funtions and External References - 8 days ago
Issues with the Contentful Web App - 12 days ago
Increased CMA errors and latency - 13 days ago
[EU] Increased latency on the content management API - 13 days ago
Preview functionality causing issues on Chrome 142 - 21 days ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook