Outage in Conviva

DPI Historical Data gap

Resolved Minor
July 22, 2025 - Started 14 days ago - Lasted 1 day
Official incident page

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Outage Details

Dear valued customers, We are aware of the data gaps in DPI for historical data and want to assure you that the team is actively working on backfilling the missing data. Please note that real-time data is not affected, and AI alerts continue to function as expected. We appreciate your patience as we work to resolve this and will keep you informed once the data has been fully restored. Thank you for your understanding.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 07/23/2025 08:18PM

This incident has been resolved.

IDENTIFIED 13 days ago - at 07/23/2025 02:15PM

The issue has been fixed and Pulse is working as expected.

IDENTIFIED 13 days ago - at 07/23/2025 02:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED 13 days ago - at 07/23/2025 10:40AM

Dear valued customers,

Our Engineering team is actively working on the repair job to backfill the data gaps in DPI for historical data.
We appreciate your patience as we continue with this activity and will keep you informed once the data has been fully restored. Thank you.

INVESTIGATING 13 days ago - at 07/23/2025 10:13AM

We are aware of the data gaps in DPI for historical data and would like to inform that the team is actively working on backfilling. We appreciate your patience as we work to resolve this and will keep you informed once the data has been fully restored. Thank you

MONITORING 14 days ago - at 07/22/2025 07:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 14 days ago - at 07/22/2025 01:59PM

Dear valued customers,

We are aware of the data gaps in DPI for historical data and want to assure you that the team is actively working on backfilling the missing data. Please note that real-time data is not affected, and AI alerts continue to function as expected. We appreciate your patience as we work to resolve this and will keep you informed once the data has been fully restored. Thank you for your understanding.

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