Outage in Copado Solutions

Salesforce Performance Degradation

Resolved Minor
January 23, 2024 - Started over 1 year ago
Official incident page

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Outage Details

We have identified multiple jobs, across various customers, which are being impacted by delays in metadata retrieval from Salesforce. While this apparent performance degradation is currently not listed on status.salesforce.com, we have engaged Salesforce directly for further clarity. In our initial testing, it appears the impact is limited to Hyperforce instances. In the majority of cases, this issue simply impacts the duration of the associated job. In limited examples we have seen jobs fail due to timeouts as a result of this delayed response. We will update this incident as more information is available.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/24/2024 01:47AM

We are no longer seeing impacted jobs. This issue appears to have been related to Incident ID 12223 (https://status.salesforce.com/incidents/12223). We are working with Salesforce to confirm.

IDENTIFIED over 1 year ago - at 01/23/2024 09:11PM

We are still awaiting a response from the Salesforce team; we continue to see job performance impacted by delays in metadata retrieval.

IDENTIFIED over 1 year ago - at 01/23/2024 05:55PM

We have identified multiple jobs, across various customers, which are being impacted by delays in metadata retrieval from Salesforce.

While this apparent performance degradation is currently not listed on status.salesforce.com, we have engaged Salesforce directly for further clarity. In our initial testing, it appears the impact is limited to Hyperforce instances.

In the majority of cases, this issue simply impacts the duration of the associated job. In limited examples we have seen jobs fail due to timeouts as a result of this delayed response.

We will update this incident as more information is available.

Latest Copado Solutions outages

CRT Degradation affecting projects - about 2 months ago
Global AWS and Google Cloud Outage - 4 months ago
Metadata refreshing. - 7 months ago
Get Metadata and Snapshot Issue - 7 months ago
APAC Job Delays - 11 months ago

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