Outage in Copper

Investigating: 500 application error

Resolved Major

January 25, 2023 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We’re currently experiencing a 500 application error. Our team is working to identify the root cause and implement a solution. All users across our web app, mobile app and Chrome extension may be impacted. Thank you for your patience as we work to fix this issue as quickly as possible.

Components affected

Copper Rest API & Web Application Copper Developer API Copper Reporting Analytics Copper Search Index Copper Integrations Copper Google Sync Copper Custom Reports Builder Copper CRM for Gmail Chrome Extension

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 01/25/2023 02:40PM

This incident has been resolved.

MONITORING over 3 years ago - at 01/25/2023 01:22PM

The 500 application error we were experiencing has been resolved. We are monitoring closely for the next several hours.

INVESTIGATING over 3 years ago - at 01/25/2023 12:35PM

We’re currently experiencing a 500 application error. Our team is working to identify the root cause and implement a solution. All users across our web app, mobile app and Chrome extension may be impacted.

Thank you for your patience as we work to fix this issue as quickly as possible.

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