Outage in Copper

Intermittent Connectivity Issue

Resolved Major

October 24, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.

Components affected

Copper Rest API & Web Application Copper Developer API Copper Reporting Analytics Copper Search Index Copper Integrations Copper Google Sync Copper Custom Reports Builder Copper CRM for Gmail Chrome Extension

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/24/2024 10:00PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/24/2024 09:10PM

It appears that AWS has fixed the issue. We are monitoring our systems.

INVESTIGATING over 1 year ago - at 10/24/2024 08:16PM

Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.

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