Outage in CoSchedule

Issue with personal Instagram accounts

Resolved Major
September 25, 2024 - Started 3 months ago - Lasted about 24 hours
Official incident page

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Outage Details

We are currently experiencing an issue that prevents users from connecting their personal Instagram accounts to our app. This issue does not affect Instagram Business or Creator accounts. Our team is actively working on resolving the issue, and we will provide updates as soon as more information is available.
Components affected
CoSchedule Social Publishing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 02:48PM

The incident which prevents users from connecting personal Instagram accounts to CoSchedule is a permission Instagram has decided to remove from 3rd party applications like CoSchedule. If CoSchedule users are attempting to connect a new personal Instagram account OR reconnect an existing account, this will not be supported.

Business or Creator accounts are not impacted and will continue to be supported.

We recommend personal Instagram profiles be converted to a Business or Creator account by following instructions provided by Instagram here:

How to setup a creator account on Instagram:
https://help.instagram.com/2358103564437429

How to setup a business account on Instagram:
https://help.instagram.com/502981923235522

IDENTIFIED 3 months ago - at 09/25/2024 03:05PM

We are currently experiencing an issue that prevents users from connecting their personal Instagram accounts to our app. This issue does not affect Instagram Business or Creator accounts.

Our team is actively working on resolving the issue, and we will provide updates as soon as more information is available.

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