Provider outage affecting card payments

This incident has now been resolved.

💬 Need help?

If you have any further questions, please reach out to our Support team directly through your app or email us at [support@countingup.com](mailto:support@countingup.com "support@countingup.com").

Our providers are reporting that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳

We will continue to monitor the situation alongside our provider.

We've been notified of technical difficulties that are impacting the processing of online card transactions that require further online verification 💳. Our provider is currently working on identifying the root cause and resolving the issue swiftly.

⚠️ How this affects you

Online card transactions that require further verification may be timing out, not completing or showing an error. Please don't re-attempt the transaction until the issue has been resolved.

💬 Need help?

If you have any questions, please reach out to our Support team directly through your app or email us at [support@countingup.com](mailto:support@countingup.com).