Intermittent Authentication Issues

At this time, all services have returned to normal operations and we are closing this incident. We appreciate your understanding while we worked to resolve the underlying issue and apologize for the disruption to service.

Services have begun to stabilize and we are monitoring performance. Reverting any tablets operating in offline mode back to normal connectivity should allow users to properly process transactions and sales orders as expected. We will continue to provide updates until we are confident all services are business as usual.

Our teams are beginning to see improvement with authentication failures and services normalize. We will post additional updates shortly.

Our teams are continuing to see increased latency and errors across multiple services. We suggest operating the POS in offline mode by turning of WIFI to the tablet completely and logging in using the bubble picker while we continue toward a resolution. Additional updates will follow.

We are continuing to investigate this issue.

We are investigating an issue with our authentication service that is impacting various permission based services both in HUB and POS. We suggest processing sales using offline mode and the bubble picker by turning off WIFI to the device as we investigate and identify the root cause.