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Outage in Cova Updates

Biotrack Outage

Resolved Major
June 12, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently seeing an issue with Biotrack API calls failing and returning error messages to Cova POS. We will continue to monitor and provide updates as Biotrack resolves the issue on their side.
Components affected
Cova Updates Traceability

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/12/2026 07:49PM

Biotrack has resolved their services and we are no longer seeing any issues with connection to traceability.

MONITORING 2 days ago - at 06/12/2026 07:40PM

We are seeing issues with Biotrack connectivity recovering and services returning to normal. We will continue to monitor until Biotrack services are fully restored.

INVESTIGATING 2 days ago - at 06/12/2026 06:55PM

We are currently seeing an issue with Biotrack API calls failing and returning error messages to Cova POS. We will continue to monitor and provide updates as Biotrack resolves the issue on their side.

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