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Outage in Cradlepoint

NetCloud Manager Performance Degradation

Resolved Minor
February 04, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

NetCloud Manager is currently experiencing issues with subscription and license management. Subscription management through the user interface and through the API is impacted. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 02/05/2025 12:49AM

This incident has been resolved.

MONITORING 12 months ago - at 02/04/2025 11:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 02/04/2025 11:10PM

We have identified the root cause and we are continuing to work on addressing the issue.

INVESTIGATING 12 months ago - at 02/04/2025 10:12PM

We are continuing to investigate this issue. We apologize for any inconvenience.

INVESTIGATING 12 months ago - at 02/04/2025 09:37PM

NetCloud Manager is currently experiencing issues with subscription and license management. Subscription management through the user interface and through the API is impacted. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

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